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Delivery & Returns

Information regarding Coronavirus (COVID-19)

We’re open online and delivering.

We’re open online, but due to high demand and staff shortages across all couriers, deliveries are taking a little longer to get to you for all of our delivery options. Please bear with us, we’ll get your orders to you as quickly as possible.

Once your order is dispatched, we will email you to let you know. For delivery tracking, please check your dispatch confirmation email for your tracking reference and the nominated courier provider.

Delivery Options

Delivery costs

Orders under £30

Orders over £30

Basic Delivery

Within 3-7 working days*

£3.95

FREE

Express Delivery

Within 2-3 working days*

£4.95

£4.95

Next Working Day Delivery

1 working day* if placed before 12 noon

Orders placed after 12noon will be dispatched the following working day

£6.99

£6.99

Large Items (such as made-to-order mattresses, beds, folding beds, sofa beds, furniture and other supplier direct dispatch items)

Please refer to the individual product pages for delivery lead-times, can be up to 10 weeks depending on the brand

Covid-19 update:  selected lines now available to buy, please refer to the individual product pages for more info

Covid-19 update: selected lines now available to buy, please refer to the individual product pages for more info

*Working days are Monday-Friday. Deliveries to Scottish Highlands & Islands may take longer. We currently do not deliver outside the UK.

Covid-19 update:

Delivery service for bedding, airbeds, electricals and other sleep accessories

Our courier partners (DPD and Royal Mail) have all updated their delivery processes to take extra precautions due to Coronavirus. Please follow the advice below:

  1. Both Royal Mail and DPD are experiencing extremely high parcel volumes but are trying to maintain high service levels. This is leading to some delays. Please do bear with us and we’ll get your orders to you as soon as we can. Once we dispatch your order, we will let you know by email. You’ll be able to track the progress of your parcel using the tracking reference in your email. If you feel you need to contact DPD or Royal Mail regarding your delivery, please don’t contact them until after you have received our dispatch confirmation email.
  2. To see the courier partner for your delivery, please check your dispatch confirmation email (which will also include your tracking reference).
  3. Please use the DPD app to nominate a ‘safe place’ for your delivery to be left. If you’re not able to use the DPD app, DPD is still able to offer a contact-free delivery. They will take a picture of your property and capture a proof of delivery name instead of capturing your signature. You’re also able to use the DPD app to change the date of your delivery.
  4. Royal Mail is an unsigned service. Where Royal Mail needs to deliver a parcel, its teams will place the parcel at your door. Having knocked on the door, the delivery teams will step aside to a safe distance while the item is retrieved. If the delivery cannot take place, Royal Mail will take the parcel to the local depot for you to collect. The parcel will be held for 18 days as per normal process.

Delivery for folding beds, made-to-order mattresses and divan beds

These items are marked as Supplier Dispatch Item on the individual product pages and are usually delivered direct to you from our suppliers. However all of our suppliers and their couriers are following government guidelines around Covid-19 and are temporarily closed and have had to pause existing orders in their production and/or delivery stages.

As soon as our suppliers are open again, we will update all existing customers regarding their orders.

All of these large items are currently unavailable to buy on SlumberSlumber.

What does made-to-order mean?

Made-to-order is when production and manufacturing of an item starts only after your order is received and so the item is made specifically to your order by our suppliers.

Cancellations

Making Changes to Your Order:

We want to ensure that everyone gets their orders in time with as little hassle as possible.  To enable us to do this we ask that should you need to make any changes to an order or to cancel it that you contact us within the following timeframes depending on the delivery option which you have selected:

Next Working Day Up to 15 minutes after completing your order
Express Delivery Up to 30 minutes after completing your order
Basic Delivery Up to 60 minutes after completing your order

If you wish to cancel an order outside of these time limits we are afraid it is not possible.  As soon as your order is received it is sent to our dispatch team so they can start packing it for you and we aim to dispatch it as soon as possible. Orders of made-to-order items are sent straight to the manufacturer and the production process starts straight away.

Parcels weighing up to 2kg and under are dispatched via Royal Mail and those over 2kg are delivered by our nominated courier provider DPD.

Delivery problems:

In the event of any orders being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Returns Policy

At SlumberSlumber we want our customers to be satisfied with every purchase. Subject to our terms and conditions below, we are happy to exchange or refund your purchase within an extended returns period of 60 days due to ongoing situation around Covid-19

Terms and conditions:

  • It's important that any unwanted item, unless faulty, is returned in a re-saleable condition; we ask that all items are returned unused, undamaged and with their original packaging. By reason of their nature we are unable to accept back any bedding product or airbed that has been removed from its packaging, unless the product is faulty. 
  • Where a product is made-to-order and has been specially ordered for you, e.g. mattresses, headboards, beds and sofa beds unless faulty, we're unable to offer a refund or offer an exchange. Items that are made-to-order are stated on the product pages under the section 'Supplier Dispatch Item'. If you are unsure if the item you would like to order is made-to-order please contact us.
  • Delivery services are non-refundable.
  • The cost of returning the item to us is your responsibility. For your own protection, we recommend that you use a delivery service that insures you for the value of the goods. Please note if you wish to return a folding bed that is unopened and unused and has been delivered direct to you from our supplier, a collection charge would be incurred.
  • Should you wish to return an electrical item which is either faulty or defective please be advised that after 28 days from the date of purchase you must contact the manufacturer directly. In this instance the manufacturer will either offer to repair the item or alternatively issue a replacement.

If you have received an item in a damaged condition please contact us at customerservices@slumberslumber.com.  One of our dedicated customer service advisors will be able to advise you on how to proceed with the return. We ask that you report any damages to us within 5 days of delivery.

This does not affect your statutory rights.

Please note: We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.

We will refund the credit or debit card of the person who originally placed and paid for the order.

Returns Procedure

Please complete Section 1 of the Returns Form. A copy can also be found packed together with your order.

We will be willing to refund or offer an exchange on products which are returned to us in a re-sellable condition, unused, free from defects and with all the original packaging intact.

There are some products by reason of their nature and for health and hygiene standards which we are not able to accept for a refund or exchange these include:

  • Inflatable beds including Aerobeds and Intex.
  • Bedding this includes mattresses, mattress toppers or protectors, duvets, pillows and massage cushions.
  • Hosiery and Underwear.
  • Cosmetic goods including make-up and perfume.
  • Any product which has been specially made to order.

Pack the Returns Form together with the goods, ensure packaging is secure and return to our distribution centre at the following address. For your convenience you may cut this address from your Returns Form and affix it to the parcel.

Slumber Slumber (Online Returns Dept)
Strand House
Loughanhill Business Park
Gateside Road
Coleraine
Northern Ireland
BT52 2NR

Once we have received the goods and checked them, we will exchange the item or refund your money, less any delivery costs.

Please note that if a package is returned without a returns form we cannot guarantee your return will be processed promptly.

Once the parcel has arrived with our returns department it will take 24 hours for us to process your refund.  The refund will then show in your account 2-5 days following this.

Click here for information on Your Rights When Buying and Cancelling at a Distance.

Returning WEEE

Please click here for information on returning waste electrical and electronic equipment (WEEE).