What is Sage Pay (Formerly known as Protx)

Sage Pay is a Payment Service Provider. They process payments on behalf of us and make sure that your transaction details are kept secure throughout the transaction process. At no time do Slumberslumber know or hold your credit card details. These are securely held by Sage Pay who deal directly with your Credit Card Company or bank.

Merchant Best Practice

Sage Pay only provides transaction services to companies who have been approved to accept credit card details from their merchant bank. Sage Pay closely monitor merchants to ensure that they continue to follow best practice guidelines for online trading. Sage Pay take any complaints made against merchants who use their services very seriously and we will withdraw their services if a merchant fails to provide adequate customer service.

How do I know my details are secure?

Sage is audited by an independent auditor on a regular basis to ensure that we comply with the latest security standards set out by Visa and MasterCard. If you have processed your order online using the Sage Pay payment pages, please locate and click on the padlock image which can be found on our payment pages to confirm that your details are collected in a secure environment. The padlock is located in a different area of the payment page screen depending on the internet browser you are using – it can normally be found in the bottom right hand corner of the screen, at the top of the screen next to (or inside) the address bar or at the very top right hand corner of the screen. This padlock shows that your details are collected using 128 bit SSL technology. Once you have entered your card details, Sage Pay will securely send these details to the bank to be authorised. This is a completely secure process and we ensure that your details cannot be accessed by a third party.